Privacy Policy
Last updated October 30, 2026
We collect what we need to run your account, keep trades and payments safe and meet our legal duties. We do not sell your personal information. You can ask us to see, correct or delete it.
1.Who we are
This Privacy Policy explains how Lost Market ("we", "us") handles personal information when you use lost.market. It should be read together with our Terms of Service. Contact us about privacy at contact@lost.market.
2.What we collect
- Account details: your email address, username, profile picture, password (stored only as a secure hash) and two-factor authentication settings.
- Linked Roblox accounts: your Roblox user ID, username, display name and avatar, and the items in your inventory, which we read from Roblox to verify listings and deliveries.
- Marketplace activity: listings, orders, offers, buy orders, gifts, raffle tickets, wishlists, watchlists, warranty claims, trade proofs, support messages and emails you send us.
- Payments: your balance and its history, the deposit addresses given to you, deposit and payout amounts, blockchain transaction IDs and the payout addresses you enter.
- Technical and security information: IP address, browser details, sign-in sessions and security events, used to keep accounts safe and stop abuse.
- Visit statistics: an anonymous visit counter, kept as daily totals.
3.How we use it
- To run your account and the marketplace: listings, orders, deliveries, warranties and payouts.
- To credit deposits and send payouts, and to keep accurate financial records.
- To protect members and the site: detecting fraud, scams, abuse and account takeovers, and enforcing our Terms.
- To answer support requests and send messages about your account, such as verification codes and order updates.
- To understand how the site is used and improve it.
- To meet legal obligations and respond to lawful requests.
6.How long we keep it
We keep account information while your account is open. Financial records, payment history and security logs are kept for as long as we need them for accounting, fraud prevention, disputes and legal obligations, even after an account is closed. Visit statistics are kept as daily totals.
7.Security
We protect your information with measures such as hashed passwords, optional two-factor authentication, encrypted connections and access limited to staff who need it. No system is completely secure, so keep your password and codes private and turn on two-factor authentication.
8.Your choices and rights
You can update your account details in Account settings. You can also email contact@lost.market to ask for a copy of your information, to correct it, or to delete your account and the information we no longer need to keep. Depending on where you live you may have further rights, such as objecting to some processing or complaining to a data protection authority. We may need to confirm your identity before acting on a request.
9.Children
Lost Market is not meant for children under 13, and we do not knowingly collect their information. If you believe a child under 13 has an account, contact contact@lost.market and we will remove it. Members under 18 need a parent or guardian's permission, as set out in our Terms of Service.
10.International transfers
Our service providers may store and process information in countries other than yours, including the United States. Where required, we rely on appropriate safeguards for these transfers.
11.Changes to this policy
We may update this Privacy Policy. The date at the top shows the latest version, and important changes will be shown on the site.
12.Contact
Privacy questions, requests and account help: contact@lost.market.