Terms of Service

1.Agreement

These Terms of Service ("Terms") apply to your use of lost.market and every service on it (together, "Lost Market", "we", "us"). By creating an account, browsing, depositing, buying, selling, trading or otherwise using Lost Market, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Lost Market.

2.No affiliation with Roblox

Lost Market is an independent, community-run marketplace. We are not affiliated with, endorsed by, sponsored by, approved by or in any way connected to Roblox Corporation. "Roblox", "Robux" and the names of Roblox items are trademarks of Roblox Corporation and are used only to describe the items our members trade.

Items are traded between players inside Roblox. They are not sold by Roblox or by Lost Market. You must follow the Roblox Terms of Use when you trade. We have no control over Roblox and are not responsible for anything Roblox does, including account moderation or bans, trade holds, item changes or removals, outages or changes to trading.

3.Eligibility and accounts

You must be at least 13 years old to use Lost Market. If you are under 18, or under the age of majority where you live, you may only use Lost Market with the permission and supervision of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use.

• Give accurate information and keep it up to date.
• Keep your password, authenticator and backup codes secret. You are responsible for everything done with your account.
• One person per account. Do not sell, share or transfer your account.
• Only link Roblox accounts that you own and control.

We may refuse to open an account, and may limit, suspend or close any account at any time.

4.How the marketplace works

Members list Roblox limiteds, and other members buy them, bargain for them, offer items plus USD, place buy orders or send them as gifts. Lost Market provides the platform, holds the money for a purchase while it is in progress, and checks delivery. We do not own, inspect or guarantee the items members list, and we are not a party to the agreement between buyer and seller beyond the services described here.

Values, RAP, estimated prices, demand and other figures on the site are for information only. They may be wrong or out of date and are not financial advice or a promise of what an item is worth.

5.Buying

• You pay from your Lost Market balance. Prices are shown before you confirm.
• You must give a correct receiving Roblox account and meet the trade requirements shown, for example having a suitable item to receive the trade. You are responsible for wrong details. An item delivered to the account you gave cannot be refunded or sent again.
• If you accept a gift, the same applies to the receiving account you give for it.
• Confirm receipt once the item arrives. The warranty starts when you confirm.
• If a seller does not deliver, the order is cancelled and the buyer is refunded to their balance under the rules shown on the order.

6.Selling

• Only list items you own and have the right to trade, on a Roblox account you have linked.
• Deliver promptly with a Roblox trade to the buyer's receiving account, exactly as shown on the order.
• A selling fee of 2% is taken from each sale unless your account has been made fee-free. Current fees are always shown before you confirm.
• Sale money stays on hold until the warranty you offered has ended, and only then becomes available.

7.Warranty

Every listing carries a warranty chosen by the seller, currently between 3 and 7 days, starting when the buyer confirms receipt. If a buyer reports a problem with a delivered item during the warranty, we review it and may refund the buyer from the seller's held funds. We decide warranty claims at our sole discretion, and our decision is final.

8.Raffles

These rules apply to every raffle on Lost Market, including automatic raffles that open a new round when the previous one is drawn.

• Entering. Tickets are bought with your Lost Market balance at the ticket price shown on the raffle. More tickets give you more chances: your chance of winning is the number of tickets you hold divided by the number of tickets sold. Buying tickets never guarantees a win.
• The draw. Tickets are numbered in the order they are sold, starting at 1. When a raffle ends, one ticket number between 1 and the last ticket sold is drawn at random with a cryptographically secure random number generator, and whoever holds that ticket wins. A raffle ends when its last ticket is sold, or when staff end it, as shown on the raffle. Automatic raffles are drawn only once every ticket has sold.
• No refunds. Tickets cannot be refunded, transferred or exchanged. If we cancel a raffle, every ticket is refunded to the balance it was paid from, and nothing else is owed.
• Balance prizes are added to the winner's balance when they are drawn, and are claimed automatically.
• Item prizes are delivered by staff with a Roblox trade to a Roblox account the winner owns. Staff contact the winner in Support. The winner must reply there with the information needed for delivery, such as their Roblox username, and must be able to receive the trade.
• Claim within 14 days. A prize must be claimed within 14 days of the draw. An item prize is claimed by replying to our message with the information we ask for. A prize that is not claimed within 14 days is forfeited, and you have no right to it or to its value in money or balance.
• Fair play. We may void entries made in breach of these Terms, for example with multiple accounts, bots or exploits, refund them to the balance they came from, and withhold any prize won with them.
• Where raffles are allowed. Only enter if taking part in paid raffles is legal where you live. You are responsible for any taxes on a prize.
• Our decision is final. We decide every question about a raffle, including draws, entries and prize delivery, at our sole discretion.
• No liability. You enter raffles at your own risk. To the fullest extent permitted by law, we are not liable for anything that happens in connection with a raffle, including tickets that do not win, prizes that are delayed, lost or not delivered because of Roblox, the information you give or events outside our control, outages and errors, or a raffle being cancelled. If a raffle is affected by an error, our only obligation is to cancel it and refund its tickets.

9.Deposits and balances

• Deposits are made in the cryptocurrencies shown on the Wallet page and credited to your balance in USD at the rate shown when the deposit is confirmed. Deposit fees, if any, are shown before you send. Funds sent on the wrong network, below the minimum or to an old address may be lost.
• Your balance is credit for use on Lost Market. It is not a bank account, does not earn interest and is not insured.
• You can spend your balance on Lost Market or withdraw it in crypto, as set out in Withdrawals.

10.Withdrawals

Your Lost Market balance can be withdrawn in the cryptocurrency of your choice, from those listed on the Wallet page, such as Bitcoin, Ethereum, Litecoin, Solana, Monero, USDT, USDC or DAI.

• What you can withdraw. Your available balance, as shown on the Wallet page. Money held for a pending withdrawal, or frozen as set out in Freezing and removing funds, can't be withdrawn.
• Minimum. Each withdrawal is at least $1.00, in USD to the cent.
• Verified email. You need a verified email address to withdraw.
• How a payout is sent. When you request a withdrawal, the amount is reserved from your balance and a support ticket opens. Our team reviews the request and sends the payout in the coin and on the network you chose, then records the amount sent and the transaction ID in your ticket.
• Fees. Lost Market charges no withdrawal fee. Blockchain network fees and processing times may apply and are shown on the site.
• Your address. Payouts go to the address you give. Check it and the network before you submit: blockchain transfers can't be reversed, and a payout sent to a wrong address you gave can't be recovered.
• Cancelling. You can cancel a withdrawal until our team starts processing it. The cancellation completes 10 minutes after you ask, and the money returns to your available balance.
• Checks. If we suspect fraud or misuse of Lost Market, we may ask you to verify your identity or where your funds came from before we send a payout, and hold or refuse the withdrawal as set out in Freezing and removing funds. We may also hold a payout when the law requires it.

11.Freezing and removing funds

We freeze or remove funds only to deal with fraud and misuse of Lost Market. If we believe funds in your balance were not obtained legitimately, or are fraudulent, we may freeze them, remove them, or both:

• Freezing. We may freeze your balance, or any part of it, so that it can't be spent or withdrawn while we look into it. We may do this as soon as we suspect fraud or misuse of Lost Market. We may also hold or refuse withdrawals, and cancel orders and raffle entries, connected to it.
• Removing. We may remove the funds from your balance, whether or not we froze them first, and reverse the credits, orders and raffle entries connected to them, including to make good the losses of other members or of Lost Market.

Fraud and misuse include, for example, scams, deposits that are reversed or disputed, multiple accounts, exploiting bugs or errors, abusing refunds, warranties, raffles, gifts or promotions, money laundering, and anything else listed in Things you must not do. Separately, we may correct a mistake in your balance, such as funds credited to you in error. If you think we have got something wrong, contact us at contact@lost.market.

12.Things you must not do

• Scam, defraud, chargeback or mislead anyone, or trade items or accounts that are stolen or obtained unfairly.
• Launder money or use Lost Market for anything illegal.
• Arrange deals off the platform to avoid fees, or abuse refunds, warranties, gifts or promotions.
• Run multiple accounts to get around limits or bans, or impersonate staff, other members or Lost Market.
• Use bots, scrapers or automated tools, overload the site, or try to break into or bypass its security.
• Exploit bugs. If you find one, report it to contact@lost.market and do not use it.
• Harass, threaten or abuse anyone.

13.Suspension and closing accounts

We may suspend, restrict or close your account, remove listings and cancel orders at any time and for any reason, including if we believe you have broken these Terms or the law. Your balance is frozen or removed only as set out in Freezing and removing funds. You may stop using Lost Market at any time.

14.Disclaimer

Lost Market is provided "as is" and "as available". To the fullest extent permitted by law, we make no promises or warranties of any kind, express or implied, including that the site will be available, secure or free of errors, that any item, value or price is accurate, or that any trade will succeed.

15.Limitation of liability

To the fullest extent permitted by law, Lost Market and its owners, staff and partners are not liable for any damages of any kind, whether direct, indirect, incidental, special, consequential or punitive, including loss of items, Robux, money, cryptocurrency, profits, data or accounts, Roblox bans or moderation, raffle results or prizes, frozen or removed balances, and losses caused by other members, by Roblox, by blockchain networks or by events outside our control.

Where the law does not allow this exclusion, our total liability to you for all claims is limited to the selling fees you paid us in the 3 months before the claim.

16.Your responsibility to us

You agree to cover Lost Market, its owners and staff against any claims, losses and costs, including reasonable legal fees, that come from your use of the site, your trades or your breach of these Terms.

17.Changes to Lost Market and these Terms

We may change, pause or stop any part of Lost Market, and may update these Terms at any time. The date at the top shows the latest version. If you keep using Lost Market after a change, you accept the updated Terms.

18.Contact

Questions about these Terms, or help with your account, an order, a deposit or a payout: contact@lost.market, or the Support chat on the site.